Thursday, September 26, 2013

Get NPS-like Survey Style Ratings

NPS Score Survey
One of the high demand question types that our customers have been asking for is a scaled rating that is similar to Net Promoter Score (NPS).

Net Promoter Score is a metric of customer loyalty developed by Fred Reichheld, Bain & Company, and Satmetrix.

Measuring on a scale of 0-10 is important as it gives you quantifiable and measurable data in response to a question.

You can easily collect user feedback with this question type to gather feedback and measure data such as:

  • NPS-like
  • User Satisfaction Levels
  • Usability Levels
  • User Rankings
  • Any question you care to ask that you desire a numerical scaled rating for

This micro-survey question now allows you to collect data from your users and measure easily via our website feedback widget. It is important to be able to gather this data quickly and intuitively. Our clean and simple design allows user to simply slide a horizontal bar to select their rating.